Support Services
Langton can offer support for your applications software, either your entire suite of applications or individual products, whether written by other suppliers or your own staff. There are many reasons why you need quality support, you will know them as well as we do. A Langton survey of your unsupported software could mean you're never again left in the lurch when things go wrong.

Here are some reasons why you should choose Langton's support services:
  • Established company developing and supporting software since 1974
  • Extensive experience of IBM and other mainframe software, UNIX and Windows
  • Hotline access to staff who have the skills and take the time to understand your problems
  • Mobile communications to ensure you get access to the technicians you need in the shortest possible time
  • Our own IBM mainframe, UNIX and Windows environments enabling us to emulate your systems, reproduce problems whilst leaving your systems functioning with minimum disruption
  • On site help whenever required
  • Efficient problem logging and tracking system to keep you fully informed of progress
  • Fixed annual fees with no hidden extras

Support and development for legacy or non-core products
Free yourself from the burden of legacy or non-core products - outsource product support and development to us.
Our current partnership with GXS means LSL is providing support for over 40 blue-chip clients.
Not only do Langton Software Limited take away the burden of non-core and legacy products, but we have a proven record of success in this kind of project because of our willingness to employ key product staff from the outsourcing client.

Meeting all your system support needs
We provide an immediate response service:
  • Business phone line 8.30-17.30
  • 24-hour response for emergencies as standard
You’re never without system-essential hardware:
  • Engineer with spares will come on site within a contractually specified number of hours
  • Substitute items will be loaned within a set time as needed
  • Any number of repair visits
  • No hidden charges for travel, labour or equipment
  • Full restoration of data where possible

LSL - Your IT partner
Our organisation with its skilled staff has 25 years IT experience in the UK and World Wide. Our consultancy service offers advice on:
  • Matters of IT strategy
  • Hardware and software suppliers
  • Bespoke system enhancement
  • On-site small business support